Privacy Policy
This policy describes the current data handling of this website. It is a working document and will be expanded with full company details, retention periods and a data controller contact once those are confirmed.
What information we collect
When you complete the quote or enquiry form we collect the details you enter: your name, email address, phone number, postcode, the cleaning service you are interested in, property details (such as property type, number of bedrooms and bathrooms or approximate size), cleaning frequency, any preferred date, your preferred contact method, and any additional information you choose to provide.
Why we collect it
The information is used solely to review your enquiry, prepare a quote and contact you about that enquiry using the method you selected. It is not used for unrelated marketing and is not sold or shared with third parties for their own purposes.
How it is stored
Submissions are transmitted over an encrypted connection and stored in a secure database hosted by our website infrastructure provider. Access is restricted: the website itself can record new enquiries but cannot read, edit or list existing ones. Enquiries are retrievable only through a restricted administrative interface.
Consent
A submission is only recorded when you have ticked the consent box confirming that you are happy for Cleora Cleaning to store your details and contact you about your enquiry.
Your rights
Under UK data protection law you can request access to the information we hold about you, ask for it to be corrected, or ask for it to be deleted. Send that request through the contact page. A dedicated contact address for data requests will be published here once confirmed.
Changes to this policy
This policy will be updated as the business grows and as additional systems — such as online booking or payment processing — are introduced. Any change will be reflected on this page.